Voxi88 Privacy Policy – Your Personal Data Protection

Voxi88 collects your personal data through several channels — during account registration, daily platform use, and interactions with our support team. Below are the categories of data we collect:

A. Data You Provide Directly

• Identity information: Full name, date of birth, ID card or passport number, and gender.
• Contact information: Email address, phone number, and residential address.
• Financial information: Bank account number, bank name, and e-wallet details (Touch 'n Go eWallet, GrabPay, Boost) for deposit and withdrawal purposes.
• KYC Documents: Copies of your identity card, passport, or other identity verification documents requested during the account verification process.
• Communications: Records of live chat conversations, support emails, and any feedback you submit to us.

B. Data Collected Automatically

• Technical data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, session duration, buttons clicked, games played, and login frequency.
• Transaction data: Deposit history, withdrawals, betting, wins, and bonus usage.
• Cookies: Session cookies and preference cookies to enhance your experience on our platform.

Every piece of data voxi88 collects is used for specific, legitimate purposes. We do not use your data for any other purpose without prior notice.

We also use aggregated data (which cannot identify any individual) for usage trend analysis, system improvements, and internal reporting — all without revealing your identity.

Your data security is a responsibility that voxi88 takes extremely seriously. We implement multiple layers of protection to ensure your information is always safeguarded against unauthorised access.

• 256-bit SSL encryption: All data transmitted between your device and voxi88's servers is protected by SSL 256-bit encryption — the same level used by leading banking and financial institutions in Malaysia. You can see the padlock icon 🔒 in your browser's address bar as confirmation.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted format using the latest hashing algorithms. No one on the voxi88 team can view your password in its original form.
• Tiered access control: Only authorised personnel may access user data, and every access is recorded in system logs that are audited on a regular basis.
• 24/7 monitoring: Our systems are continuously monitored by our internal security team and automated tools to detect any suspicious activity in real time.
• Secure servers: Data is stored in certified data centres equipped with physical security, DDoS protection, and automated backup systems.

Voxi88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your data with trusted partners to keep the platform functioning properly:

• Payment providers: Local banks, e-wallet providers (Touch 'n Go eWallet, GrabPay, Boost), and international payment processors used to handle your deposits and withdrawals. They are subject to their own strict privacy policies and security standards.
• Game providers: Gaming software companies that provide titles on the voxi88 platform may receive session data necessary to ensure smooth gameplay. This data is minimal and does not include financial information.
• Cloud services and infrastructure: Server infrastructure providers used to host our platform, subject to strict non-disclosure agreements (NDA).
• Lawful authorities: Where required by Malaysian law, court order, or directive from a legitimate regulatory body, Voxi88 may be required to disclose certain information. We will notify you if this occurs, unless prohibited by law.
• Fraud investigation: In cases of fraud or serious financial crime, data may be shared with the relevant law enforcement authorities.

Voxi88 only retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as required by applicable Malaysian law.

• Active account data: Retained for the duration of your active account plus the period required by financial compliance law.
• Transaction records: Financial records are retained for a minimum of 7 years after the last transaction, in compliance with accounting and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for the lifetime of the account plus 5 years after account closure, to meet regulatory requirements.
• Support communication logs: Retained for 2 years after a case is closed, for reference and service improvement.
• Cookie data: Session cookies are deleted when you close your browser; preference cookies are stored for a maximum of 12 months.

When data is no longer needed and there is no legal obligation to retain it, Voxi88 will securely delete or anonymise that data.

Voxi88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform operations — such as maintaining login sessions and security. These cookies cannot be disabled.
• Preference cookies: Stores your settings such as language, region, and display theme for a more personalised experience.
• Analytics cookies: Helps us understand how users interact with the platform — most visited pages, time spent, and navigation patterns. This data is used in aggregate form only.
• Functional cookies: Enables certain features such as "remember this device" and autofill for your convenience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect platform functionality.

As a voxi88 user, you have certain rights regarding your personal data under applicable data protection laws. voxi88 fully respects these rights:

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days, and we will keep you informed of any developments.

The voxi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

• During registration, we require age verification through the KYC process to ensure no underage users are able to register.
• If we discover that a minor's data has been collected unintentionally, we will delete that data immediately and close the account in question.
• If you believe your child has registered an account on voxi88, please contact us immediately at [email protected] for immediate action.

Voxi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements.

• Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of this policy.
• Continued use of the voxi88 platform after any changes take effect will be considered your acceptance of the updated policy.
• Previous versions of the Privacy Policy are kept in our archive and can be requested through customer support for reference.